Returns & Exchanges

We want you to love your eco-friendly products, but if something isn't quite right, we offer a 30-day trial period to ensure your bathroom is fully satisfied. If you aren't happy with your order, we'll help you make it right with a full refund or exchange.

1

Contact Our Team

Reach out to our customer support team via the contact form or email within 30 days of your delivery date to initiate the process.

2

Pack Your Items

Securely pack any unopened rolls or products in their original shipping box to ensure they arrive back at our warehouse safely.

3

Ship It Back

Affix the prepaid return shipping label provided by our team and drop the package off at your nearest authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing